Terms & conditions
All terms and conditions below relate to Rain Cloud Apartments Limited (RCAL), trading as Almost Paradise Cottage Retreats.
A note about COVID-19
Should COVID-19 restrictions persist during 2021/22 (and beyond), all recommended safety measures will be implemented – this may involve (but not be limited to) daily temperature records of both staff and guests, mask wearing, special cleaning regimes etc. We follow the requirements of Grenada’s Ministry of Health and are inspected for compliance periodically and without warning.
Standard terms and conditions
The information contained within this website, along with all bookings and reservations, are subject to our standard RCAL terms and conditions as set out below.
To the best of our knowledge, all information presented in this website was correct at the time of publication and RCAL cannot be held responsible for any errors or omissions. Reproduction or transmission of any part or parts of this website is not permitted without the prior written consent of RCAL.
Please read this section carefully as these are the conditions you agree to on behalf of your group when you book (including anyone who is added or substituted later). By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them. You must be at least 18 years of age.
Your contract is with RCAL (trading as Almost Paradise Cottage Retreats) and these booking conditions apply. No other conditions will apply to this contract unless confirmed in writing by us to you. This contract is made and subject to the conditions which are governed by the laws of Grenada and the Grenadines, and to the jurisdiction of the Grenadian courts. Your contract with RCAL is deemed to have been made at the registered offices of RCAL, that being P.O. Box 1278, Grand Anse, St. George, Grenada, West Indies. The contract comes into effect once you ask us to confirm a booking and upon receipt of due payment (either deposit or full payment as appropriate).
Reservations made 4 weeks or more prior to departure will require a deposit of 25% of the full value of the booking, payable at the time of booking, to secure your stay with us.
If your booking is made less than 4 weeks prior to departure the full amount is payable immediately.
The contract will only come into existence immediately upon receipt of your payment of either a deposit or full payment, as appropriate.
By making such a payment you are deemed to have accepted these terms and conditions, which form the basis of your contract with RCAL.
When you receive your confirmation invoice, please check all the details carefully to ensure they are correct as this forms the basis of the contract between us. If there are any discrepancies, please bring these to our attention within three days of issue; otherwise, we will assume the details shown are correct.
Group bookings / sole occupancy
A deposit of 25% of the total fee payable is due at the time of booking if your booking is made more than 4 weeks prior to departure. If your booking is made less than 4 weeks prior to departure the full amount is payable immediately.
The group leader must complete the booking form on behalf of all group members and is responsible for ensuring that all members’ details are correct and that all members have adequate insurance.
The group leader is responsible for collecting the full invoice payment. All correspondence is with the group leader only. Final balances must be paid by one payment upon arrival, as set out in final payment paragraph below. Sole occupancy of the cottages are on a fixed price basis and cancellation of a party member/s does not affect this.
A security deposit of US$100 (EC$270) is required on arrival for all bookings. The security deposit shall be returned to you on your departure, less, if applicable, an amount covering damages and/or excessive wear and tear to the property and its furnishings and belongings caused by you, as well as any loss of property. If the security deposit is not sufficient to cover the costs caused by damage, you agree to pay the remainder upon request. The security deposit may consist of a credit card payment, cash or bank transfer.
Final payment is due upon arrival, payable by credit card payment, cash or bank transfer.
We reserve the right to make changes to advertised prices at any time before your holiday is confirmed, and to correct any errors and omissions. We also reserve the right to increase or decrease prices of late availability bookings.
Single components – shown under the heading ‘Extras’ on your invoice – including but not limited to private transfers, are purchased in Eastern Caribbean Dollars (EC$).
Should the exchange rate result in a price increase, any time prior to your departure date, you may be asked to pay such increase in full.
Cancellations and alterations by us
In the unlikely event of any alteration made by RCAL which is deemed to be significant (eg. alteration to dates booked or cancellation), for a period of 7 days from notification, you will have the right to cancel the booking or accept the changed arrangement/s. Should you cancel in such circumstances you will receive a full refund.
We cannot accept liability or pay compensation where the performance or prompt performance of our contractual obligations to you is prevented or affected by (or you otherwise suffer) any damage or loss or expense of any nature as a result of ‘force majeure’. This means any event which we, or the supplier of service in question, could not (even with all due care) foresee or avoid. Such events may include but are not limited to war, riot, civil strife, terrorism, strikes, industrial disruption, natural disasters, hurricane, earthquake, fire, technical problems or accidents with airports, ports or transport, inclement weather, government action, changes in arrangements or facilities by transport suppliers, or other events beyond our control.
Cancellation and alterations by you
Cancellations must be confirmed in writing by the person who completed the booking form – we cannot accept verbal cancellations. The following cancellation charges are payable as a proportion of the invoiced cost from the date we receive written confirmation. The number of days prior to departure are to the day on which the written notice is received by us:
- Up to 4 weeks before arrival: deposit will be refunded in full.
- After 4 weeks before arrival: no refund of deposit.
RCAL shall not be liable for any loss, delay or costs connected with and arising out of adverse weather conditions, including blocked roads. If, as a result of ‘force majeure’, you miss your return departure and extra accommodation is required, RCAL will not be responsible for this cost and we strongly recommend you take out the appropriate insurance to cover this.
We do not offer compensation for inconvenience or loss of holiday time caused by flight changes, delays or diversions. Similarly, no refunds are given for unused portions of the holiday, eg. journeys, car hire, empty accommodation, connecting flights, nor for losses, costs and expenses of other travel/accommodation, this should be claimed from your travel insurance where applicable.
Transfer times may be affected by weather, road and traffic conditions.
If you are unable to reach or leave Almost Paradise due to ‘force majeure’ circumstances such as road closures, weather or traffic conditions etc, we will provide reasonable assistance with alternative arrangements if possible, but any costs incurred must be borne by you and claimed on your travel insurance as appropriate.
No liability will be accepted for anyone travelling without adequate travel insurance.
It is a condition of booking that you have adequate travel insurance. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your needs and the activities you intend to take part in whilst on holiday. Such cover must, as a minimum, include the cost of cancellation by you and the cost of assistance (including but not limited to repatriation) in the event of accident or illness.
RCAL will not be liable for any expenses, costs, losses or damage of any nature whatsoever, which you incur as a result of your failure to purchase suitable and adequate travel insurance. In the event that RCAL does incur any expenses, costs or losses as a result of any such failure on your part, you will be responsible for reimbursing RCAL for the full amount of such expenses, costs or losses.
Please read your policy details carefully and take them with you on holiday. Please note we do not check your insurance policies – this is your responsibility entirely.
Mailing list opt-in
In booking with and submitting your email address to RCAL, you will be giving your consent to be ‘opted in’ to our Almost Paradise mailing list, unless you specify that you would prefer to opt out.
RCAL may use this mailing list to send updates and special offers to individuals who would like to receive them. Recipients have the opportunity to manage their subscription and unsubscribe at any time.
In general, the cottages are available from 1500hrs on the day of arrival and must be vacated by 1100hrs on day of departure.
We ask all our guests to respect the accommodation they are staying in; mistreatment of accommodation can result in unnecessary wear and tear which can spoil the holiday of other guests.
Clients are responsible for any breakages, losses or damage to their accommodation and to our company premises caused by them and will be liable for any costs which RCAL shall be entitled to recover from the client before departure. The group leader shall be liable in the first instance for any claims against the party. All clients undertake to abide by local regulations (especially in relation to noise).
Clients undertake not to harm the reputation of RCAL (trading as Almost Paradise Cottage Retreats), or cause offence to other clients or staff. The holiday of any client in breach of this undertaking is liable to be terminated and RCAL shall have no further contractual obligations to that client. Group leaders must accept full responsibility for any misconduct or damages caused by group members.
We will try to meet any special requests but cannot guarantee to do so. Please note special requests do not form part of our contractual agreement and we will have no liability if they are not met.
The accommodation we supply must only be used by those named on your confirmation invoice. You are not allowed to share your accommodation with anyone else.
Internet / WiFi
Internet access is available free of charge. Unfortunately, we cannot guarantee that it will be operative or that there will be continuous and uninterrupted connection. In the event of technical or other issues preventing access, no refund or compensation will be paid. We recommend that if accessing the internet or downloading is essential during your holiday you have your own data/roaming package, or make use of a local internet shop. No liability will be accepted for damage to or loss/theft of any equipment or belongings from the cottage(s) or premises.
Our cottages do not have safes for securing guests’ valuables. Clients are always responsible for their own personal documents, money, credit cards, baggage, belongings, etc.
Special diets / dietary requests / food allergies
We have an on-site restaurant that can offer guests breakfast and an evening meal by prior arrangement. Dietary requirements will be discussed with guests prior to arrival.
We will obviously try to accommodate any special dietary requirements, however it should be noted that we may not be able to provide any specialist and/or gluten free, vegan or kosher meals, and cannot guarantee a nut free environment or avoidance of, or zero contact with, specific foodstuffs and therefore cannot accept liability in the event of an allergic reaction.
We have no control over items of food bought in by other guests and we cannot always be aware of precise food contents of ingredients. Vegetarian options are offered.
We want your stay at the Almost Paradise to be as enjoyable as possible, but occasionally even the best laid plans can go wrong. In the unlikely event of there being something not to your liking you must report it to the owners, Rob and Lucinda Mclean immediately, thereby giving them the opportunity to remedy where possible.
If you remain dissatisfied, please write to us within 28 days of your return. We regret that we cannot accept liability for any claims which are not notified to ourselves and our suppliers entirely in accordance with this clause. Our staff and/or representatives are not authorised to promise or make payments or to vary the terms, conditions or information of our booking conditions.
Literature and website validity
Descriptions in any of our literature or on our website / social media or made orally or in writing are given in good faith based on information believed to be correct at the time. After posting these conditions on the Almost Paradise Cottage Retreats website changes can take place which are beyond our control.
Photographs of rooms represent the type of accommodation available but not all rooms will be the same size or style.
Any advice given by an agent which is not based on advice given by us is the responsibility of the agent. We do not accept liability if incorrect advice is given in these circumstances.
Passports and visas
It is your responsibility to be in possession of a valid passport and any necessary visas.